All you need to know about hospitality management
In this post we will look at what hospitality and hospitality management mean, where you can learn about it, what careers you can strive at, where you could work with an education in hospitality management and what you could possibly earn in future.
What does hospitality mean?
To understand what hospitality means, we have to look at its origin first. To word stems from the latin word hospitālitāt which translates roughly to entertainment of guests. Centuries ago, hospitality was also associated with providing food, shelter and safety to travelers. Today, little has changed and hospitality still describes the relationship between guests and hosts whereby food, shelter, and entertainment are most important part.
What does hospitality management mean?
Hospitality managment is a compound phrase which consists of hospitality and management. We defined hospitality as the reception of guests and serving their needs while they are traveling. The management part makes it a scientific endeavor because you have to serve hundreds of people. Therefore you have to delegate the work to employees which you have to manage. Hospitality managers have to handle all guest related services in bed and breakfasts, resorts, motels, hotels, and cruise ships to name a few. Ultimately the goal of hospitality managment is to ensure guests feel like they are at home even though more than a handful of employees have to pull on the same string to achieve the highest customer satisfaction.
Because hospitality managers have to deal with so many people and the stakes can be very high, a degree in hospitality management is indispensible. Errors can lead to huge financial losses for hotel owners and they expect only top talent to lead and manage their establishments.
Luckily there are several institutions around the world that provide top notch courses in hospitality management. A degree in hospitality management can usually take you 2 to 4 years depending on your committment. There are even options out there that can take you longer if you want to continue working while studying.
Below we are listing some schools that offer hospitality management degrees or hospitality management courses. Some of these are highly prestigious institutions and also come with a hefty price tag. But, if you succeed, the future compensation can be more than enough to warrant your investment in a good education. More on this later.
Cornell Hotel School at Cornell University
Located in Ithaca, New York, Cornell Hotel School is part of a private Ivy League university and has provided courses in Hospitality Management for over 100 years to motivated students.
Rosen College of Hospitality Management at University of Central Florida
Rosen College of Hospitality Management is located in the centre of Florida next to various hotels, amusement parks, and other establishments that can serve as a future employer after successfully graduating.
Penn State School of Hospitality Management
The Penn State College of Health and Human Development offers world class programs in the fields of Hospitality Management and is the bedrock of successful career. Its undergraduate and doctoral programs are one of the top-ranked across the world in Pennsylvania.
Blue Mountains International Hotel Management School
Blue Mountains International Hotel Management School is a fairly new school for students wanting to learn Hospitality Management. It has 3 campuses across Australia which include Leura, Melbourne and Sydney.
Chaplin School of Hospitality & Tourism Management
The Florida International University hosts the second largest hospitality school in the United States and ranks among the top 100 schools across the nation. It offers various programs in the international hotel, food service, and tourism industries including partnerships with schools in Tianjin, China.
School of Tourism and Hospitality Management at Temple University
The School of Sport, Tourism and Hospitality Management (STHM) at Temple University was established in 1988 and offers numerous programs to students in Event and Entertainment Management, Tourism and Hospitality Management, Destination Management, and Tourism Analytics.
Collins School of Hospitality Management
The Collins College of Hospitality Management at Cal Poly Pomona offers an excellent education in Hospitality Management by focusing on practical learning-by-doing lessons. It hosts over a 1000 students being located in California.
Hilton College of Hotel and Restaurant Management
The Hilton College of Hotel and Restaurant Management at the University of Houston, Texas offers 2 degrees to students. A Bachelor of Science in Hotel & Restaurant Management and a Master of Science in Hospitality Management prepare students for a future career in the hospitality industry.
Boston University's School of Hospitality Administration
The Boston University's School of Hospitality Administration offers a well rounded education with programs in Hospitality Administration and Hospitality & Communication. Graduates come well equiped for a fast moving industry and find jobs easily in the industry.
Requirements and skills required for hospitality management
To succeed in the field of hospitality management, employees need to have a diverse set of skills and a sophisticated education to succeed. As already mentioned, the stakes are high in this industry and every bad interaction with a customer can lead to bad reviews on online platforms which can lead to financial losses for the business in the future. Below we list some of the requirements:
- bachelor's degree
- several years hands on experience and a high school diploma
- leadership and interpersonal skills
- business and customer service skills
- associate's degree
- empathy and sympathy for the guest's needs
As hospitality managers you will have to complete several tasks on a daily basis. Starting at meeting business goals down to little trifles with difficult customers that need your attention. Some of your responsibilities may include:
- Hotel management
- Restaurant management
- Food and beverage management
- Event planning and venue management
- Conference coordination
- Human resource management
- Digital marketing
With a degree in hospitality management or sufficient experience in the hospitality industry, you can work at numerous establishments like:
- Amusement parks
- Camping sites
- Cruise ships
- Events or festival management businesses
- Marketing and sales businesses
- RV (short for recreational vehicle) parks
- and others
At these hospitality establishments you can work in different sectors to create an exceptional customer satisfaction. Some of them include sommelier, restaurant manager, chef, front office manager, or accommodation manager to just name a few. Ultimately, having a hospitality management degree can be advantageous if you own your own hotel, motel or resort. Often they are family business that should stay in the family.
Salaries in hospitality management
According to the U.S. Bureau of Labour Statistics salaries can vary a lot according to your experience. The median salary is about $56,000 and can range from $32,000 to $110,000 in 2020 with more than 10 years experience.